greatDAN Global (TR)
4. Levent, İstanbul
İlan Tarihi

Customer Relations Representative

Rolü:(Ref: CRR)

AN Global, based in London and Istanbul, is a solution provider for Digital Agencies and the global community of Digital Marketers.

DAN Global owns and operates the Digital Agency Network (DAN), which is an all-in-one platform to discover the best digital marketing agencies in the world. Today, there are more than 500 DAN member agencies operating in 57 cities worldwide.

Job Description:

We are looking for a “Customer Relations Representative” who will oversee the agency membership processes, the daily communication workflow and customer satisfaction.

This is a full-time, on-site position at our Istanbul office. We are looking for a team member who has advanced knowledge of English (written and verbal) and is able to travel to the United Kingdom at least once a year.


  • Manage current membership processes, register new member agencies
  • Conduct relations with agencies, proactively communicate with agencies on a daily basis in a professional, efficient manner
  • Manage the publication process of various agency content and job postings, coordinating with the Content Editors
  • Manage the booking and sales processes for online advertising, create and track media plans for agencies
  • Pass leads to the sales team and follow up on progress
  • Create opportunities for further sales within key clients, inform agencies about other products of DAN
  • Achieve agency relationship targets and KPI’s as set by the management team
  • Carry out client satisfaction surveys and reviews
  • Coordinate with the DAN team to ensure agency needs are fulfilled effectively
  • Resolve agency (customer) issues and answer complaints
  • Requirements:

  • 2 or more years of experience in the fields of Customer Relations or Corporate Communication
  • Bachelor’s degree in Marketing, Advertising, Communications, Sociology, Business Management or a related field
  • Strong sales and customer service skills
  • Strong time and project management skills with the ability to prioritize effectively
  • Problem-solving skills, ability to work well under pressure
  • Creative thinking, to be able to come up with new ideas to improve customer relations and service standards
  • Understanding of digital marketing and web analytics so that you can effectively communicate with customers (digital marketing agencies) with the right terminology
  • Advanced knowledge of English (written and verbal)
  • Basic knowledge of WordPress, CRM software, databases and tools
  • We are looking for a team member, preferably, who has experience working in the advertising agencies, digital marketing agencies or marketing & sales related companies.

    How to apply:

    Please send your CV, LinkedIn URL & short cover letter to:

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